Frequently asked questions

  • General

    • Where can I buy De Haardt products?

      De Haardt products can be purchased directly from the head office in Elst, or through one of our distributors.

    • What is the delivery time for De Haardt products?

      We supply most products from stock! And we use only couriers for transport. If you wish, we can deliver the system to you within a week!

    • What does a De Haardt system cost?

      The prices of our products are specified on the price list.
      For a detailed proposal and comprehensive advice, you can contact us or one of our distributors .

    • What is the guarantee period for a De Haardt system?

      All De Haardt products are supplied with a standard guarantee period of 1 year.

  • Support

    • Do I have the Classic series or the Xtra.series?

      If your system has a remote control with black transponders, you have the Classic series.
      If your system has a remote control with red/grey transponders, you have the Xtra.series

    • Are the Classic series and the Xtra.series compatible?

      These two series are unfortunately not compatible with each other!

    • Can I order individual parts?

      We do not sell any individual parts insofar as they must be installed in or on the products. We always carry out repairs ourselves.
      However, we can help you with individual products, such as antennas, batteries and adapters.

  • Xtra.Serie

    • My remote control is broken. Can it be fixed?

      In most cases, an Xtra.Remote Control can be repaired.

      You can send your appliance to our head office. Our repair department will then assess it and send you a proposal if it can be repaired.
      We ask you to include the completed service form in the package!

    • My transponder isn't reacting. Can it be fixed?

      At a distance it is difficult to assess whether your transponder can still be repaired.

      You can send your transponder(s) to our head office. Our repair department will then assess it and send you a proposal if it can be repaired.
      Please include the completed service form the package!

    • Can I still buy new products in the Xtra.series?

      Yes, all products in the Xtra.series are still available. Some products now have a new design, but this has no effect on the compatibility.

    • Are all products in the Xtra.series compatible with each other?

      Yes, certainly! As long as you have a product in the Xtra.series, they can all be used together as one system.

  • Classic serie

    • My remote control is broken. Can it be fixed?

      In most cases, a Classic remote control can be repaired.
      The biggest challenge for us is finding the right spare parts. These are not always still available.

      You can send your appliance to our head office. Our repair department will then assess it and send you a proposal if it can be repaired.
      We ask you to include the completed service form in the package!

    • My transponder isn't reacting. Can it be fixed?

      A Classic transponder can often be repaired .
      The biggest challenge for us is finding the right parts. These are not always still available.

      You can send your transponder(s) to our head office. Our repair department will then assess it and send you a proposal if it can be repaired.
      Please include the completed service form in the package!

    • Can I still buy new products in the Classic series?

      We have unfortunately not produced any new Classic products since 2007.

    • Are all products in the Classic series compatible with each other?

      No, the Classic series works with SYS ID nummers. The number of the remote control must correspond with the number of the transponders, otherwise the signals will not be picked up.

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We will contact you as soon as possible!

Thank you.